Strengths
Quality
Lapiz is proud to be one of the first companies in this field to earn ISO 9001:2000 certification. We have started working towards Six Sigma initiative to ensure minimum customer complaints.
Turnaround Time
Lapiz operates 24 x 7 and maintains adequate trained resources to meet any surge in volumes. The Lapiz team combines both commercial and proprietary software tools to develop innovative solutions that help clients gain and maintain a competitive edge in today's market. The company’s state-of-the-art infrastructure coupled with financial robustness helps ramp up additional facilities with remarkable speed and deliver solutions quicker.
Customer Responsiveness
The business model that Lapiz follows is highly customer-centric and futuristic. Lapiz team consists of over 600 plus technologists, engineers, MBAs, scientists and subject experts. They are given continuous training to update their skills and to appreciate the value of customer-demands. In addition, the team is also given project specific training in consultation with the customer as required. The focus, at every stage, is on quality, response time and customer satisfaction, while ensuring optimum use of available resources.
Confidentiality
Lapiz ensures the highest confidentiality in all its projects. The company conducts a thorough background check on each of its employees. Further, all the employees enter into a confidentiality and sometimes 'non-compete' agreement.
Project Management
In a business where most facilities have become standard features, Lapiz has distinguished itself with superior Project Management Skills and an Original Process Flow Model – two key strengths that ensure highest accuracy and on-time delivery. The company's Project Planning, Implementation and Monitoring methodologies are the 'essence of expertise' of professionals with rich experience ranging from shop floor management to service industries. Further, care is taken to maintain good customer relations, with each client having an individual Project Manager and a key accounts manager.
Disaster Recovery Program
Lapiz has in place an effective Disaster Recovery Program to ensure quick restoration of service, in the event of a disaster affecting the computer center or the data network. The Program covers all threat-areas like power failure, networking and back-up problems, and unauthorized employee access. In addition, Lapiz has the advantage of operating from three different locations – ensuring uninterrupted service in the event of natural disasters.
