Back-Office Outsourcing Services for Logistics
Simplify your logistics operations with our all-in-one back-office support. We handle documents, admin tasks, finance and customer communication—so you stay focused on moving goods.
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Back-Office Support Services for Logistics
Boost Accuracy, Accelerate Operations, Reduce Costs. In the logistics industry, behind-the-scenes efficiency is just as critical as on-time delivery. Our Back-Office Support Services are designed to help freight and supply chain companies minimize errors, streamline document processing, and enhance overall operational control.
Freight Billing, BOL Processing, & POD Validation
Accurate billing and documentation that keeps your cash flow moving.
We handle We ensure that every shipment is documented and billed correctly, supporting faster invoicing and reduced customer disputes.
Key Capabilities:
- Freight Billing: Precise invoice preparation based on shipment data and carrier agreements
- Bill of Lading (BOL) Processing: Collection and verification of BOLs to ensure accuracy and regulatory compliance
- Proof of Delivering (POD) Validation: Verification of delivery completion to support timely billing and dispute resolution
Order Entry, Data Indexing, & Carrier Documentation
Seamless data handling for smoother logistics operations
We reduce manual workloads and eliminate bottlenecks by processing orders and documentation with speed and precision.
Key Capabilities:
- Order Entry: Accurate data input across all order channels
- Date Indexing: Structured digital records for easy access and regulatory compliance
- Carrier Documentation: End-to-end management of shipping paperwork, customs forms, and compliance documents
Outsourcing Finance and Accounting Solutions for Logistics
In logistics, speed, precision, and scale are everything—your finance operations should match that pace. Our specialized Finance & Accounting Outsourcing services help logistics and supply chain companies streamline financial workflows, boost cash flow visibility, and stay audit-ready.
Accounts Payable (AP)
Vendor payments in logistics are fast-moving and high-volume. We simplify and automate your AP process to drive accuracy and control.
Our services cover:
- Invoice Capture: Automated digitization of freight bills, fuel charges, and warehouse invoices
- Invoice Validation: Real-time PO and delivery matching to reduce disputes and errors
- Payment Processing: On-time payments in multiple currencies across global platforms
Business Impact:
- Gain real-time spend insights
- Eliminate duplicate payments and late fees
- Strengthen vendor relationships
Accounts Receivable (AR)
Cash flow is king in logistics. We assist you in invoicing more efficiently, collecting more effectively, and enhancing your receivables process.
Our services include:
- Invoicing: Accurate, timely billing for freight, storage, customs, and more.
- Collections: Structured follow-ups to lower DSO and improve liquidity.
- Cash Application: Automated matching—even with incomplete remittance details.
Business Impact:
- Faster cash realization
- Fewer errors and write-offs
- Full visibility into AR status
Reconciliation & Reporting
Logistics finance is complex—cross-border transactions, multiple currencies, and layered operations. We ensure your numbers add up and tell the full story.
Our solutions include:
- Bank & GL Reconciliation: Consistent, error-free account balancing
- Intercompany Reconciliation: Smooth cross-entity alignment
- Custom Reporting: Real-time dashboards on costs, margins, and receivables
Business Impact:
- Improved compliance and audit readiness
- Clear financial visibility across operations
- Data-driven decision-making
Rate Audit & Contract Compliance Review
Every charge validated. Every contract enforced
Our team conducts detailed audits to ensure carriers bill accurately and operate within contractual terms—helping you protect margins and prevent revenue leakage.
Key Capabilities:
Rate Audit:
- Compare billed charges against contracted rates, tariffs, and discounts to identify discrepancies
- Ensure that surcharges, accessorial charges, and special rates are applied correctly
- Identify overcharges or undercharges and address them proactively to maintain accuracy
- Reconcile freight invoices with shipment details, including weight, dimensions, and routes
- Perform comprehensive comparison of billed charges against contractual agreements and tariffs
Contract Compliance Review:
- Verify that all service terms are being met as outlined in the contract (e.g., delivery windows, service levels, etc.)
- Cross-check accessorial fees (e.g., fuel surcharges, detention charges) to ensure alignment with agreed-upon rates
- Monitor carrier performance to confirm commitments (such as delivery timelines and service reliability) are consistently met
- Review and track any contractual penalties or incentives tied to performance, ensuring adherence by both parties
Digital Document Management for Logistics
Efficient, Secure, Scalable
Managing large volumes of logistics paperwork can be challenging. Our Digital Document Management solutions convert your paper-based records into organized, secure, and easily accessible digital assets, ensuring smooth operations across your supply chain.
Simplify document management with digital solutions
We help logistics companies convert physical records—such as invoices, BOLs, and shipping logs—into searchable digital files, enhancing document accessibility and reducing the risk of errors.
Key Features:
- Digitization: Scan and convert paper documents into searchable digital formats
- Classification: Automatically tag and categorize records for easy retrieval and regulatory compliance
- Secure Storage: Safely store documents using cloud-based or on-premise solutions
Workflow Automation Support
Streamline processes and reduce manual errors
We use tools like DocuWare and SharePoint to automate document routing, approvals, and collaboration—speeding up operations and reducing human error.
Key Features:
- Automated Routing: Automatically route documents to the appropriate team for timely action
- Approval Workflows: Streamline approvals with alerts and tracking for documents such as shipments, invoices, and contracts
- Collaboration Tools:
- Enable secure document access and real-time collaboration across teams
Customer Communication & Admin Support for Logistics
Timely, Transparent, Seamless
In logistics, effective communication is essential for ensuring smooth operations and maintaining customer satisfaction. Our Customer Communication & Admin Support services streamline interactions with clients and vendors, delivering real-time updates and comprehensive support across multiple channels.
Shipment Tracking Updates
Ensure stakeholders are informed at each step
We provide real-time shipment tracking updates to keep your clients and vendors informed of their shipment status at all times.
Key Features:
- Real-Time Tracking: Automatic, up-to-the-minute updates on shipment status, from dispatch to delivery.
- Proactive Notifications: Instant alerts about any delays, exceptions, or delivery changes.
- Custom Alerts: Tailored notifications to meet specific customer requirements, ensuring timely updates.
Multi-Channel Support
Responsive support via email, chat, and voice
Our customer service solutions provide seamless support across multiple communication channels, ensuring efficient and timely resolutions for both clients and vendors.
Key Features:
- Email Support: Fast, professional responses to customer inquiries and issues via email
- Live Chat Support: Real-time assistance for quick resolutions and inquiries
- Voice Support: Dedicated phone lines providing immediate, personal communication with clients and vendors
Why Choose Lapiz Digital
Our organization is committed to delivering exceptional value through speed, accuracy, and transparency. By leveraging multi-channel, platform-agnostic support and streamlined processes, we ensure swift resolution of inquiries, faster decision-making, and reduced manual errors—resulting in fewer delays and higher client satisfaction. We help you control costs and avoid overcharges by enforcing vendor accountability, minimizing billing errors, and accelerating invoicing and order turnaround. With enhanced document management, improved compliance, and robust security measures, we provide reliable, secure, and efficient operations that build trust with your partners while keeping your business informed, agile, and ahead of the curve.
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Submit this form to request your pilot.
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