Building a Bot-First RCM Operation
Building a Bot-First RCM Operation: What You Need to Get Started Introduction A bot-first RCM operation treats bots or automated agents as essential components of your revenue cycle, rather than merely add-ons. Instead of being an afterthought, bots contribute from the start, doing high-volume, rule-based activities. Human workers are primarily involved in exceptions, judgment decisions, and strategic supervision. This approach differs from “automation-ready” or “automation-enhanced”; it flips the default: what humans do is the exception; what bots do is the baseline. Why Go Bot-First? The